For customers
Describe what happens when it rains.
Customers should share where water gathers, when it happens, photos or video, existing drains, recent changes, and urgency.
Outdoor drainage
Drainage needs symptoms before solutions.
This branch is for outdoor water problems, pooling, blocked gullies, surface falls, channels, soakaways, and investigation work.
For tradespersons
Do not let the form guess the drainage fix.
Drainage specialists need symptoms, site context, access, affected areas, nearby drains, and whether this may require investigation before quoting.
What it captures
Useful job details without turning the customer into a surveyor.
Standing water, blocked gullies, surface falls, channels, and soakaway context
Photos or video after rain, affected areas, access, and urgency
Recent landscaping, paving, or building changes
Route-to-visit flags where diagnosis is not safe from photos
Product shape
Template-specific, but still one durable platform.
Drainage can overlap with patios and landscaping, but the question flow should not assume the answer.
Serious or foul-water issues may need specialist wording before this becomes live.